Return Policy
Refund & Cancellation Policy
All products sold by MustCustomize are personalized digital songs created specifically for each customer and delivered by email as a digital file. No physical product will be shipped.
Cancellations
We begin working on personalized orders shortly after they are placed. If you wish to cancel your order, please contact us as soon as possible at hello@mustcustomize.com.
A full refund may be issued if production has not yet begun. Once we have started creating your personalized song, the order cannot normally be canceled or refunded because it is being made specifically for you.
For customers who have statutory cancellation rights, cancellation requests and refunds will be handled in accordance with applicable law.
Returns and Exchanges
Because our songs are personalized digital products, they cannot be physically returned or exchanged.
Once production has begun or the completed song has been delivered, we do not accept returns or offer refunds for a change of mind, personal preference, or circumstances unrelated to the quality or accuracy of the delivered product, except where required by law.
Problems With Your Song
Please review your song after receiving it. If you receive the wrong file, the file is corrupted or cannot be opened, or the song contains a material error caused by us, contact hello@mustcustomize.com within 30 days of delivery.
We will review the issue and, when appropriate, correct or resend the song at no additional cost. If we are unable to resolve a qualifying issue within a reasonable time, we may provide a partial or full refund as required by applicable law.
Creative and Subjective Preferences
Personalized songs involve creative interpretation. Differences in personal taste regarding the voice, melody, musical arrangement, lyrics, or overall style do not automatically qualify for a refund, provided that the completed song reasonably reflects the information and selections submitted with the order.
Customer-Provided Information
Customers are responsible for reviewing all names, dates, pronunciations, relationships, stories, and other personalization details before submitting an order.
We are not responsible for errors resulting from incorrect, incomplete, or unclear information provided by the customer. Changes requested after production has begun may require an additional fee.
Email Delivery Issues
Completed songs are delivered to the email address provided during checkout as a digital file attachment.
Customers are responsible for providing a valid and accurate email address. If you do not receive your song, please check your spam or junk folder before contacting us. If necessary, we will resend the delivery email at no additional charge.
Refunds
If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank, credit card company, or payment provider.
Contact Us
If you have questions about a cancellation, delivery issue, correction, or refund, please contact us at:
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.